COMPANY NAME: LC Abelheim
JOB LOCATION: Cape Town, Western Cape, South Africa (On-site)
JOB DESCRIPTION
LC Abelheim Ltd is hiring a Client Executive in South Africa, Cape Town to be based at our office located at Greenwich Grove, Station Road, Rondebosch, Cape Town.
JOB SUMMARY
This is a diverse role which is pivotal to supporting the business and is integral in establishing the reputation of LCA as a client focused business who meet and exceed client expectations. The role is part of the administration team and requires the post holder to work independently and collaboratively across the business.
To proactively deliver excellent customer service in relation to a portfolio of LCA’s clients and ensuring that queries are resolved efficiently and effectively.
KEY RESPONSIBILITES
· Client Relationship and liaison with Third Party
· Administrating a portfolio of companies and trusts whilst maintaining and developing relationships with clients and third parties ensuring that all business is conducted in accordance with the internal policies and procedures and the rules, guidelines and expectations of the local regulators.
· Liaison with the clients and referral agents.
· Maintain first class business relationship with clients and introducers.
· Ensure good and mutual understanding of the Clients’ objectives and engagement at the beginning and throughout the relationship.
· Be proactive with technical issues when dealing with clients’ matters.
· Respond to all client communications within 24 hours including holding email or telephone call as appropriate.
· Preparation for and attendance at client meetings when required.
· To oversee and sign off on any terminations and transfer outs checklist within 3 months or less depending on regulatory requirements and to ensure that any issues are brought to the attention of the Client Executive/Manager/Director.
· Request for any updated / missing KYC documents prior to termination / transfer out.
· Be responsible for a team of administrators and provide necessary support and guidance over clients’ matters.
· Be appointed as Group A/B signatory for L C Abelheim Ltd after probation.
· Compliance with local and international Regulations and Risk Management
· Ensure compliance with local and international laws, rules and regulations as applicable.
· Ensure that any complaints, compliance and risk issues are handled or escalated as appropriate
· Obtain client due diligence within 1 month or earlier of becoming non-compliant and ensuring that any issues are brought to the attention of the Client Executive/Manager/Director within the same period.
· Review and sign off client information sheet, business plan, country identification summary and risk assessments.
· Perform screening using LCA Screening Application.
File Reviews
· Completing any outstanding task identified during review.
· Collection of outstanding CDD and documents from clients and third parties.
· Ensure that any missing documents or information are obtained within 1 month of the entity file review plus completion of tasks as they become due on the system of L C Abelheim (“LCA”) (and as otherwise required) and the review and control incomplete tasks until such are complete.
Debt Collection
· Assist with collecting any outstanding fees due to LCA within 1 month and any issues are brought to the attention of the Directors within 1 month.
New Entity Set Up and Transfer in
· Establishing initial client contact for new set up and collection of all due diligence documents including SOF / SOW and onboarding document.
· Requesting and monitoring the collation of all documentation and information relating to work in progress (“WIP”).
· Regular communication with all WIPs/new clients to keep them informed on the progress of the new entity set up/transfer in.
· Preparation of meeting packs and attendance at client meetings/board meeting as required
· Collect of original CDD documentation.
· Prepare Entity information and Risk Assessment for all new client entities which also includes but is not limited to:
· Drafting of structure chart.
· Beneficial owner/settlor summary of wealth.
· Assessing assets to be transferred/settled to the clients’ entities and ensuring that LCA has full accounting records where necessary.
· Drafting and arranging for signed letters of wishes.
Banking
· Ensuring that client bank transfers are processed in a timely manner and liaising with clients to ensure that all information is available for the admin team to be able to process payments.
KEY COMPETENCIES & SKILLS
· Degree Holder (or equivalent)
· Relevant experience would be a definite advantage
· Strong IT skills, including practical experience of Microsoft Outlook, Word and Excel
· Excellent written and verbal communication skills
· Excellent time management, prioritisation and organisational skills
· A flexible attitude towards work and a willingness to assist other members of the team as required
· Highly discrete and professional
· Excellent client and organisational focus
· Ability to work accurately with good attention to detail